Q & A

 

1) Do I need to pay deposit ? Can I reserve party without deposit ?
There is $100.00 non-refundable deposit. There is no refund upon the cancellation of the booked event. 

 

2) Can I change the date , time and room after the party is reserved with deposit ?
Once the deposit is paid, changes for event date, time and room are not suggested. If there is any change requested, please email  us 12 days in advance of your event: booking.happykingdom@gmail.com.  Note: dates for party room(s) are subject to availability at that time. More than one time change or shorter than 12 days’ notice will be charged a $50.00 fee per transaction change

3) Can I upgrade the package after the party is reserved with deposit ?
Yes, package upgrade is allowed, but deadline for upgrade should be 3 days prior to the event. No upgrade is allowed after deadline. Please email us about your upgrade : booking.happykingdom@gmail.com

4) Can I downgrade the package after the party is reserved with deposit ?
No, package downgrade is not allowed after the deposit is paid.

5) Do we need to wear socks in the playground?
Yes, this is a Sock Only Playground, please bring your own socks, or buy socks at our playground.

6) Is the birthday child included in the child counts of the package?
No, birthday child (1 kid limit) is not included in the child counts of the package.

7) Are children under 12 months old included in the child count of the package ?
No, children under 12 months old are excluded from the total guest counts. But all items included in the packages would not provide extra to any children under 12 months old.

8) Do hosts and guests need to sign the waiver forms ? Do we need to provide any allergies information?
Yes, host(s) is suggested to distribute the waiver forms to guests before the event day. The host(s) is responsible to inform the guests that the parents/guardians are responsible to supervise their own kids in the playground, party room and arcade. The host(s) is responsible for any allergies of all attendees. Happy Kingdom will only proceed with providing the items on each package or any add on(s) as requested.

9) Do party packages include food and drink ?

Party packages don't include any food and drink currently due to Covid-19. The host(s) can bring outside food to the party currently. The host(s) is responsible for any allergies of all attendees.

10) When can we do setup for the party ?
Host can come 30 minutes earlier to do setup.

11) Can we add extra time for party room reserved ?
Each additional half-hour (30 minutes) will be $75 during the weekend and $50 during the weekdays under the premise that no upcoming party booked for the room.

12) When shall we leave the party room ?
All guests must immediately vacate the party room at the end of the party, or else extra time will be charged. But you can still stay at the playground or food court if you want.

13) What is Combined Room ? How can I book Combined Room ?

Combined Room is for Package D & Package E only,  it is a combined room including Kingdom Room & Unicorn Room. Please call us at (416) 763-6666, or mail us at : booking.happykingdom@gmail.com  for Combined Room Booking. 

 

14) Do you do setup and cleanup of the party room ?
Yes, we are responsible for setup and cleanup of the party room, but we are not responsible for the room decoration.

 

15) How can we contact Happy Kingdom about any questions , or changes to the party booking ?

If you have any further questions, you can send the information to our email (booking.happykingdom@gmail.com) or call us at (416)763-6666.

**Covid-19 Safety and Health REQUIREMENT:

All adults and children are required to follow the public health measures, advice, and restrictions when visit Happy Kingdom Playground , Arcade and Party Room.

If you have any further questions, you can send the information to our email (booking.happykingdom@gmail.com) or call us at (461) 763-6666.